News/Blog
Sep9SWR gain 9001 accreditation
SWR have gained accreditation of the International Quality Standard (ISO 9001:2008) for providing a single point of contact for the solution of customers’ recycling and waste management requirements.
The ISO 9001 standard is an international accreditation recognised all over the world as a third party assurance that a business is committed to providing a high level quality of service to its customers and has in place an effective Quality Management System (QMS).
What does all this mean? It means that we are committed to providing a high quality of service and improving on our operating systems by setting periodic objectives with first-class customer service in mind.
The process of gaining SWR accreditation has been a pleasure for each staff member and allowed them to be more involved with the running of the company, by allowing them to review the processes they are involved in. The accreditation has provided us all with a view on how to enhance customer satisfaction.
To gain accreditation businesses have to go through a two stage assessment where an external auditor comes into the businesses and makes sure processes are being followed and that all the requirements of the 9001 standard are being met. Once certified, businesses must be externally audited at regular intervals to maintain accreditation, so no resting on laurels for SWR.
We are currently working towards gaining an integrated management system which will bring together the three management system standards of 9001 Quality, 14001 Environment and 18001 Health and Safety. Watch this space for updates.