Advice & FAQs

Q. How often will my waste be collected?

A. Your waste collection days and the frequency of collections will be specific to you. General, recyclable and hazardous waste streams will each have their own collection cycles. We will agree those cycles with you on appointment. If at any time you require clarification please contact our customer service team.

Q. Will we have to go through the bins to segregate the waste?

A. SWR will work with you to set up an internal bin system that is tailored to the major waste streams you produce and enable you to segregate wastes as they are created. That way the different wastes you produce will never get mixed. Internal containers will be labelled with stickers that correspond to your new external containers.

Q. Will we still have general waste?

A. SWR will help you to increase your recycling as much as possible, but a proportion of your waste will still be classed as general waste. We will assess your general waste output and ensure you have the appropriate bin capacity. However we commit to ensuring that at least 75 per cent of all your waste is recycled.

Q. How do I know what waste will be leaving my site?

A. In many instances a waste transfer note will be issued at the same time as the collection. This should be filed out and kept as it forms a required record under waste regulations.

Q. Will I always get a waste transfer note?

A. The short answer is ‘yes’. Where we make a regular waste collection of the same type and volume of material, the legal requirements are met by providing you with an annual waste transfer note. Where loads vary in quantity and content, individual waste transfer notes will be issued. If in doubt do contact us at any time.

Q. Can blue workshop paper be recycled?

A. Like tissues and hand towels, blue role paper has usually been recycled several times and therefore cannot be recycled.

Q. What should I do with oil bottles and similar top up containers (e.g. anti freeze)?

A. Any oil container or a container with a hazardous symbol must be disposed of in line with hazardous and controlled waste regulations. SWR will provide you with the right waste disposal containers.

Q. If I need extra containers for my site, how do I acquire them?

A. We can supply you with containers on request. Please contact a member of our customer service team who will be happy to discuss arrangements with you.

Q. Can I move my waste containers around my site?

A. Yes. However if you decide to move your external waste management containers please ensure you contact the SWR customer services team.

Q. What should we do with loose waste, e.g. wood, pallets and windscreens?

A. In the majority of cases we can remove loose waste provided that it is of a type that is covered in your waste agreement with us. Please check with our customer service team who will be pleased to advise on what can be done.